Blue Max Patriot 27-Ton Horizontal Gas Log Splitter

Purchased this machine August 2012. Always hard to start and got worse as time went on. Called the factory several times to try to remedy the hard starting. They were very unresponsive and no help at all. Finally took it on myself to replace spark plug, in an effort to find problem...spark plug was cross threaded on installation and inside crankcase had water. I called the factory and after several calls was sent Warranty Reimbursement Claim Form. Three months later and numerous phone calls I am still awaiting a reimbursement check in the amount of $75.00.

Owner and President of company is Chinese, motor is made in China, instructions are printed in China but description says Made in USA.

Purchased this machine August 2012. Always hard to start and got worse as time went on. Called the factory several times to try to remedy the hard starting. They were very unresponsive and no help at all. Finally took it on myself to replace spark plug, in an effort to find problem...spark plug was cross threaded on installation and inside crankcase had water. I called the factory and after several calls was sent Warranty Reimbursement Claim Form. Three months later and numerous phone calls I... more

I received the splitter in a timely manner, but without knowing that it would be sent in a 48' truck, I was unable to have it delivered to my house, the lane leading to it was too small for the truck to maneuver. He deposited it a the foot of my lane and then I discovered that one of the tires was flat. My wife and I have to support the tire on a flatbed cart, and drag it to the house.

After starting it, the ram moved quickly and with wonderful power, but there is a hydrolic leak under the control lever that I can not stop with tightening. Personally, I think that the control is in a bad position that encouraged a leak at that joint.

LSD RESPONDS: Please contact the folks at Blue Max toll free, at 800-348-5004 to troubleshoot the leak. Many times there is a bleed valve that is closed for transport, but needs to be opened before use. Please also let them know if you were not able to get the tire inflated so it can be repaired or replaced.

We are sorry for the inconvenience caused by the flat tire. If you click on the Free Freight icon on our web page it explains that anything that weighs more than 100 pounds has to ship by semi-truck. That also should have been explained when the Freight Carrier called you to set up a delivery time.

I received the splitter in a timely manner, but without knowing that it would be sent in a 48' truck, I was unable to have it delivered to my house, the lane leading to it was too small for the truck to maneuver. He deposited it a the foot of my lane and then I discovered that one of the tires was flat. My wife and I have to support the tire on a flatbed cart, and drag it to the house.

After starting it, the ram moved quickly and with wonderful power, but there is a hydrolic leak under the... more